Returns and Exchanges
Check your Address TWICE
Double check your shipping address. It is the buyer's responsibility to ensure the package is headed to the correct address. Errors in addresses do not qualify for refunds or replacements.
Returns
Our policy lasts 14 days. If 14 days have gone by since your receiving your purchase, unfortunately we can’t offer you a refund. We can offer a gift card option or an exchange upon inspection.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase - an order # will satisfy this requirement.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days or issued in a gift card for the purchase amount of the item.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at truchadorandco@Yahoo.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Limited Edition items
Limited edition items are nonrefundable.
Exchanges (if applicable)
Exchanges are subject to availability and are eligible up to 30 days from date of purchase. If the requested exchange is not available you have the option to receive a non-expiring gift card for the purchase amount (sans shipping).
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at truchadorandco@Yahoo.com and send your item to: 408 Keralum Ave, mission TX 78572, United States.
Shipping
To return your product, you should mail your product to:
TCO ATTN: RETURNS/ EXCHANGE 408 Keralum Ave, Mission TX 78572
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.